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Refund Policy

Effective Date: October 1, 2025

 

At Herbal Clinics, we are committed to providing the highest quality products and exceptional service. While we maintain strict quality control measures, we understand that mistakes can happen. Please read our refund policy carefully, as it outlines how we handle such situations.

 

1. All Sales Are Final
Due to the nature of our products, all sales are final. We do not offer refunds or exchanges once a purchase has been completed.

 

2. Exceptions for Quality or Delivery Issues
In the rare event that:

  • – You receive a product that is of low quality, such as expired or damaged items.
  • – You are mistakenly delivered the wrong product.

We will gladly compensate you with a free preroll as a token of our commitment to your satisfaction.

 

3. How to Request Compensation
If you believe you are eligible for compensation due to a quality or delivery issue, please contact us within 24 hours of receiving your order, be prepared to provide:

  • – Your order number (or identifyable personal info as an equivalent)
  • – A description of the issue.
  • – Photos of the product, if applicable.

 

4. Resolution Process
Once we verify your claim, we will arrange for a free preroll to be delivered to you. Please note that compensation is limited to this offer and does not include refunds or additional exchanges.

 

5. Updates to This Policy
We may update this refund policy from time to time to reflect changes in our practices or applicable laws. The “Effective Date” at the top of this page will indicate when the policy was last revised.

 

Contact Us
If you have any questions or concerns about this refund policy, please contact us at:

Email: NeedGrassNYC@protonmail.com
Phone: (347) 408-7713

 

Thank you for choosing Herbal Clinics. Your satisfaction is our priority, and we’re here to ensure you have the best possible experience with us.

Cannabis is illegal under U.S. federal law.

This service operates exclusively within New York State in compliance with state law, specifically in New York City, Long Island, and surrounding upstate regions where adult-use cannabis is permitted, and services are limited to New York City,
Where adult-use cannabis is permitted under local law.

You must be 21 years or older to enter this site.

How To Pay

1. Cash Only: We are a cash-only business.

2. Payment Upon Delivery: Please have the exact amount ready when your order arrives.

3. No Change: Our drivers may not carry change.

4. Tips: Drivers keep 100% of tips.

Delivery Instructions

If you’re not around when the delivery person arrives, they’ll wait up to 15 minutes for you to respond to their calls or texts. Please keep your phone nearby so they can reach you. If we can’t get in touch within that time, your order may be canceled without a refund or subject to a redelivery fee. Make sure to have a valid ID ready if required for age verification. For payment, please have the exact amount, as our delivery person may carry limited change. You must come outside and meet our delivery person to recieve your order. If you need assistance, feel free to call or text one of our dispatchers before your order arrives.

Contact Support

If you have an issue with your order, please provide your legal name used to place the order, your phone number also used to place the order, and a brief description of the issue.

Call our support line at (347) 408-7713

Contact Support

If you have an issue with your order, please provide your legal name used to place the order, your phone number also used to place the order, and a brief description of the issue.

Call our support line at

(347) 408-7713

Support Hours:

We are 24/7 open For Order, Deliver & Support
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